The Real Estate Authority (REA) is an independent government agency that regulates the New Zealand real estate industry. Our Real Estate Professionals are all licensed under the REA Act 2008.
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We stand by REA's role in promoting a high standard of service and professionalism in the real estate industry designed to help protect buyers and sellers of property.
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We recommend all buyers & sellers visit settled.govt.nz for helpful tips & seek independent advice from their solicitor.
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For more detailed information, please refer to the following guides:
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We are committed to maintaining the highest standards of professionalism and integrity in all our dealings. Our procedures are designed to comply with the Code of Conduct and the Real Estate Agents Act 2008 (REAA Act), ensuring transparency, fairness, and respect for our clients and stakeholders. Below is an outline of our in-house compliance procedures, which adhere to these legal and ethical standards.
/ Compliance with the Code of Conduct and REAA Act
Code of Conduct
The Code of Conduct sets out the professional behavior expected of real estate agents. It covers aspects such as honesty, transparency, and fiduciary duty. We ensure that all our agents:
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Act in the best interest of their clients.
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Provide accurate information.
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Maintain confidentiality.
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Avoid conflicts of interest.
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Real Estate Agents Act 2008
The REAA Act regulates the conduct of real estate agents in New Zealand. It aims to protect consumers and promote public confidence in the real estate industry. Our compliance with the REAA Act includes:
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Ensuring agents are licensed and adhere to the rules and regulations.
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Providing clients with essential information regarding their rights and obligations.
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Implementing procedures for handling complaints and disputes.
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/ Standard In-House Procedures
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Training and Education
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All agents undergo rigorous training on the Code of Conduct and REAA Act.
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Regular workshops and updates ensure agents are aware of any changes in legislation.
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Client Care and Professional Conduct
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Clear communication of client rights and responsibilities.
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Transparent handling of property listings, negotiations, and transactions.
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Adherence to ethical marketing practices.
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Document Management
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Proper documentation and record-keeping for all transactions.
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Secure storage of client information to maintain confidentiality.
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Complaint Handling
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Established procedures for lodging and addressing complaints.
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A dedicated team ensures timely and fair resolution of disputes.
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/ Useful Links
For more detailed information, please refer to the following guides:
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Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012
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New Zealand Residential Property Sale and Purchase Agreements Guide
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The Buying Journey Guide
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/ Conclusion
We are dedicated to upholding the principles of the Code of Conduct and the REAA Act. Our in-house procedures are designed to ensure compliance, promote client trust, and maintain the highest level of professional conduct in the real estate industry. If you have any questions or require further information, please do not hesitate to contact us.